REFUND POLICY.
Our refund, cancellation, and dispute policy for No Excuses Operations services and products.
Effective date: July 24, 2026
Subscription Products & Monthly Plans
You can cancel a monthly subscription (such as the Motion Music Mixer or a Systems Retainer) at any time. Cancellation stops future billing; your access continues until the end of the current paid period. We do not automatically prorate partial months, but if you were billed in error or cancel within 3 days of a renewal you haven't used, contact us and we'll make it right.
One-Time Packages
For the Workflow Blueprint and similar one-time packages, if we have not yet begun the work, you may request a full refund within 7 days of purchase. Once the work has been delivered, the package is non-refundable, but the fee is applied toward any build you commission.
Custom Builds & Projects
Custom development is quoted and agreed in a written statement of work. Deposits and milestone payments cover work already performed and are non-refundable once that work is delivered. If we are unable to deliver an agreed milestone, you are refunded for the undelivered portion. Specific refund terms for a project are set out in its statement of work.
How to Request a Refund
Email info@lowkeyentpr.com with your name, the service or order, and the reason. We respond within 2 business days and process approved refunds to your original payment method.
Disputes
If you have a billing concern, please contact us first at info@lowkeyentpr.com — we want to resolve issues directly and quickly before any card dispute is filed.
Questions about this policy? Contact us at info@lowkeyentpr.com.